Frequently Asked Questions

Sales

What are your showroom opening times?

DESIGN POST AMSTERDAM
Cruquiusweg 111 M
1019 AG Amsterdam
+31 (0)20 599 6420
info@designpostamsterdam.nl
www.designpostamsterdam.nl

Opening times
Monday - Friday 10.00-17.00 h. 
(by appointment only) 

DESIGN POST KÖLN
Deutz-Mülheimer-Str. 22a
50679 Cologne, Germany
+49 221 690 650
info@designpost.de
www.designpost.de

Opening times
Wednesday - Friday 10:00-18:00 h. 
Saturday 10:00-16:00 h. 

Are all of the models on display in your showroom?

We do our best to provide an overview of our collection that is as complete as possible. Unfortunately, we cannot display all of the different models. If you want to see a particular piece of furniture, we recommend that you call in advance to find out if it is on display in showroom.

Is it possible to order from you directly?

Arco products are supplied by a network of carefully selected dealers. Our dealers have the knowledge and materials to help you make the right choice.

Can Arco furniture also be supplied in custom made sizes?

Yes. As well as supplying our furniture in the "standard" sizes, many pieces of Arco furniture can also be supplied in a customized size for an additional fee. Your Arco dealer will be happy to advise you on the possibilities. Or click on the 'Tailoring' heading on a product page.

Can I also order an Arco table in a different colour?

The furniture in the Arco collection comes in a range of different types of solid wood and veneers that can be lacquered or stained. Your Arco dealer will be able to advise you on the possibilities.

What is the delivery period for Arco furniture?

The average delivery period for Arco furniture is approximately 6-8 weeks.

What types of fabric or leather can I choose for my Arco chair or bench?

Arco chairs and sofas can be upholstered with many fabrics and different types of leather. We use Kvadrat, Febrik by Kvadrat and De Ploeg fabrics among others and, as well as the standard Arco leather collection, we often use the Ohmann 1012 collection on our furniture. You may also be able to supply your own preferred fabric or leather. Your Arco dealer will be happy to explain the possibilities. Please click here for Arco's fabric & leather list. 

Maintenance

Where can I buy the maintenance products for my Arco furniture?

You can usually buy the products required for the daily maintenance of your furniture in the supermarket. See the care instructions for your furniture for details. The products required for the periodical maintenance of your furniture can be ordered from our webshop

How do I remove a stain from my furniture?

You can see here the maintenance instructions for your furniture. Detailed information about how to remove fresh and stubborn stains can be found on the James website

Can I remove a small scratch from my table or cabinet myself?

The care instructions for your Arco furniture explain how to remove small marks. This is not possible for tables with a lacquer finish. 

Can I have my table re-sanded and refinished? 

Many of our (semi-)solid wooden tables can be re-sanded and refinished. Your Arco dealer will be able to provide you with expert advice. 

How do I replace the (felt) floor gliders on the bottom of the chair legs?

You can order new (felt) floor gliders from our webshop.

What will it cost to have my furniture reupholstered?

The cost of having your furniture reupholstered will depend on a number of factors, such as the chosen fabric or leather. Your Arco dealer will be able to advise your and will also let you know exactly how much it will cost.

Service & Warranty

How long is the guarantee on my Arco furniture?

All Arco furniture is made with exceptionally high-quality materials and produced with the greatest possible care. If, despite this, something goes wrong, we will of course be happy to resolve the problem professionally. Arco furniture is guaranteed for 5 years. Click here to see the guarantee conditions.

Who do I need to contact if there is something wrong my Arco furniture?

You should contact your Arco dealer. Your dealer will usually have a Customer Service Department, which will be able to resolve the problem for you.